CounterPhish Service

Hendrick Networks CounterPhish Service provides clients with the ability to identify phishing attacks and eliminate false websites quickly. We deploy a well-defined incident management process that employees of clients can easily follow. The service includes escalation to CERT and other authorities and operates on a 24/7 basis. Phishing attacks on weekends and in multiple languages can be addressed, and the service averages a 3-hour take-down time for phishing sites in contrast to a nearly 6-day industry average.

Our CounterPhish Service will monitor the Internet for early signs of a phishing attack. Verification that a phishing attack is underway is quickly completed and notification, if necessary, is provided. The attack is traced, the ISP or hosting provider of the site and domain name services is contacted, and the site is shut down. Once the “false" site has been successfully shut down, the client will be notified, and the site will be monitored for changes continuously for 30 days. Once the case is closed, the collected information will be compiled including all of the data forensic information from the phishing attack. This information will be sent to the financial institution to forward it on to authorities and/or keep it for insurance purposes.

Once the site is identified it is added to the phishing list of the top web browsers (Explorer and Firefox) and are blocked at the browser level going forward.

The service also allows the customer to notify us of a phishing site through our on-line customer portal.  These sites are immediately taken down.